Mystical Madness

Returns

WARRANTY

All merchandise is guaranteed for a period of 6 months after purchase from Mystical Madness. Merchandise damaged through accident or neglect by customer and returned for repair, will be assessed charges for repair and shipping. Such charges will be billed to customer.

RETURNS & EXCHANGES

Mystical Madness will accept returns of merchandise damaged or needing repair ONLY WITH PRIOR AUTHORIZATION (RA#). Merchandise may be exchanged only within 10 days of receipt of order. Mystical Madness will exchange merchandise only with prior authorization (RA#)

Any exchanges MUST BE in saleable condition i.e. individually carded and bagged and in original packaging. There will be a 15% restocking fee applied to all exchanges.

Discounted or close out items are considered final sales and are not returnable.
Mystical Madness. Inc is not responsible for postage on returned items.

To obtain a return authorization # (RA#) please follow these simple steps:

  1. Obtain RA # via e mail at customerservice@mysticalmadnessjewelry.com *Note: Mystical Madness will not accept packages without RA #.
  2. Please include a copy of the original invoice and copy of your receipt.
  3. Pack your item securely in a box. Envelopes or pouches will not be accepted.
  4. Include your RA# in the following return shipping address:
      Mystical Madness (RA#.........)
      3201South Harbor Blvd
      Santa Ana, California 92704
  • ALL RA #’s must be noted on exterior of box.
  • NO ENVELOPES OR MAIL POUCHES WILL BE ACCEPTED
  • ALL RETURNS MUST BE accompanied with a copy of the original invoice
  • Mystical Madness does not send out call tags.
  • Mystical Madness will not accept returns that have been altered in any manner.
SHORTAGES OR SHIPPING DAMAGES
  • claims for shipping damages or shortages must be claimed within 48 hours of receipt of merchandise.
  • claims must include the item number(s), Invoice Number & Date, along with a description of the type of damage.

*ALL SALES ARE FINAL.

NO CASH REFUNDS- EXCHANGES ONLY UNLESS MERCHANDISE IS DEFECTIVE AND CANNOT BE REPLACED.

OTHER PERTINENT INORMATION:
  • We are not responsible for typographical errors
  • Prices are subject to change without notice

 

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